Refund & Return Policy ✨

At Alchemy of Tallow, we are dedicated to providing high-quality, natural skincare products. Your satisfaction is important to us, and we want you to love your purchase. If you have any concerns, please review our policy below.

1. Returns

We accept returns on unopened and unused products within 14 days of delivery. Due to hygiene and safety reasons, we cannot accept returns on opened or used skincare items.

Return Conditions:

✔ The item must be unused, unopened, and in its original packaging.
✔ The return must be requested within 14 days of receiving your order.
✔ Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged product).

2. Exchanges

We only replace items if they are damaged, defective, or incorrect. If you receive a faulty product, contact us within 7 days of delivery, and we’ll arrange a replacement.

3. Refunds

Once your return is received and inspected, we will notify you of your refund approval or rejection. If approved, refunds will be processed within 5-7 business days to your original payment method.

Non-Refundable Items:

❌ Opened or used products
❌ Gift cards
❌ Sale or promotional items

4. How to Initiate a Return or Exchange

1. Email us at Thealchemyoftallow@gmail.com with your order number and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the item back in its original condition.
4. Once received and inspected, we will process your refund or exchange.

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:
✔ Check your bank account again.
✔ Contact your credit card company (processing times may vary).
✔ If you still have issues, contact us at Thealchemyoftallow@gmail.com.

For any questions or concerns, reach out to us at Thealchemyoftallow@gmail.com. We’re happy to assist!